Last Updated: [Insert Date]

1. Introduction

Welcome to Triton Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.showersetssupply.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

Our store specializes in premium shower solutions including electric showers, shower valves, and complete shower systems for homeowners, property developers, and trade professionals worldwide.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our website
  • Make false or fraudulent orders

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but slight variations in color or design may occur. Technical specifications are provided by manufacturers and may be subject to change.

3.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either cancel that item from your order or offer a suitable alternative.

3.3 Installation Services

Unless explicitly stated, our products do not include installation services. Some electrical shower units may require professional installation to comply with local regulations.

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by sending a confirmation email. All orders are processed within 1-2 business days (excluding weekends and public holidays).

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors at any time before shipping.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. For security, we do not store your payment details.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: via EMS for orders over £50, delivered in 15-25 business days after dispatch

We currently ship worldwide except to certain remote areas and parts of Asia.

5.2 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected]. We will work with the carrier to resolve any delivery issues.

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange, provided:

  • The item is unused and in its original packaging
  • All original tags and protective covers are intact
  • You provide proof of purchase

6.2 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless faulty:

  • Electric showers (9.5 kW and 10.8 kW models)
  • Digital showers with installed software
  • Opened packages of shower heads or accessories

6.3 Return Process

To initiate a return:

  1. Contact us within 15 days of receiving your order
  2. Complete the Return Request Form we provide
  3. Wait for approval (within 2 business days)
  4. Ship your return to our Coventry address using a trackable service

Customers are responsible for return shipping costs unless the return is due to our error.

6.4 Refund Processing

Refunds are processed within 5 business days of receiving your returned item. The refund will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or the property of our suppliers and is protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

We are not liable for any damages resulting from improper installation or use of our products. Some electrical shower units must be installed by qualified professionals.

8.2 Website Use

We strive to keep our website available and accurate, but we cannot guarantee uninterrupted access or that all information will always be completely current.

8.3 Maximum Liability

Our total liability for any claim related to your use of our site or products is limited to the purchase price of the products in question.

9. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms and Conditions periodically. The current version will always be posted on our website with the effective date.

11. Contact Information

For any questions about these Terms and Conditions, please contact us:

Triton Sales Store
10 Shelton Square
Coventry, GB CV4I 5CQ
Email: [email protected]