At Triton Sales Store, we’re committed to providing premium shower solutions to homeowners, property developers, and trade professionals worldwide. Our comprehensive shipping and returns policy ensures a smooth experience from purchase to delivery and beyond.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
Standard Shipping – £12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes full tracking
Free Shipping (Orders over £50)
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking included
Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to certain remote areas and parts of Asia.
Returns & Exchanges
We want you to be completely satisfied with your purchase of our electric showers, shower valves, and complete shower systems. If you’re not happy with your order, our straightforward returns policy ensures a hassle-free process.
Our Returns Policy
You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:
- The item must be unused and in its original packaging
- All original tags and protective covers must be intact
- You must provide proof of purchase
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned unless faulty:
- Electric showers (9.5 kW and 10.8 kW models)
- Digital showers with installed software
- Opened packages of shower heads or accessories
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
- Complete the Return Request Form (template provided below)
- Wait for approval – we’ll respond within 2 business days with return instructions
- Package your item securely in its original packaging
- Ship your return using a trackable shipping service to our Coventry address
Return Request Form Template
Subject: Return Request – Order #[Your Order Number]
Email Body:
Dear Triton Sales Store Customer Service,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product Name: [Product Name from your order]
Reason for Return: [Please specify – wrong item, defective, changed mind etc.]
Preferred Resolution: [Refund/Exchange for (specify product)]
I confirm the product is unused and in its original packaging.
Please advise on next steps.
Kind regards,
[Your Full Name]
[Your Contact Number]
Refund Process
Once we receive and inspect your returned item:
- We will process your refund within 5 business days
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping costs are non-refundable unless the return is due to our error
- For exchanges, we will ship your replacement item once the return is processed
Note: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account after we process it.
Return Shipping Information
Customers are responsible for return shipping costs unless the return is due to our error. We recommend:
- Using a trackable shipping service
- Insuring your package for its full value
Return Address:
Triton Sales Store
10 Shelton Square
Coventry, GB CV4I 5CQ
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged product or incorrect item received. We will arrange for a replacement or refund and cover all associated shipping costs.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond promptly to ensure your complete satisfaction with our premium shower solutions.