Welcome to Triton Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our premium shower solutions, delivery services, and customer care. If you can’t find what you’re looking for, please contact our team at [email protected].
About Our Products
What types of shower systems do you offer?
We specialise in premium shower solutions including:
- Electric showers (9.5kW-10.8kW) from top brands like Aqualisa, Mira, and Bristan
- Multi-outlet shower systems (1-3 outlets) for versatile installations
- Designer and digital showers for contemporary bathrooms
- High-quality shower valves (brass, bar, and concealed types)
- Fixed shower heads and complete shower systems
Are your electric showers suitable for all water pressures?
Our electric showers are designed to work with mains pressure systems. For specific pressure requirements, please check individual product specifications or consult our team. Mira Power Showers are particularly effective for low-pressure systems.
Do you offer thermostatic shower systems?
Yes, many of our shower valves and systems feature thermostatic technology for precise temperature control. Look for “thermostatic” in the product description or filter your search accordingly.
Ordering & Payment
What payment methods do you accept?
We accept all major credit/debit cards: Visa, MasterCard, and JCB. We also accept PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after payment?
You may request order modifications within 1 hour of payment by emailing us immediately at [email protected]. After this window, as we process orders quickly, changes may not be possible before dispatch.
Delivery Information
Where do you deliver?
We offer global delivery to most countries, excluding some Asian and remote regions. During checkout, simply enter your address to confirm delivery availability.
What are my delivery options?
We provide two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL/FedEx, arriving within 10-15 business days after dispatch (recommended for urgent needs)
- Free Shipping (Orders over £50): Via EMS, arriving within 15-25 business days after dispatch
How will I track my order?
You’ll receive email notifications at each stage, including a tracking number once dispatched. Track directly with the carrier (DHL, FedEx, or EMS) using the provided reference.
What if my delivery is delayed?
While we work with reliable carriers, occasional delays can occur. If your package hasn’t arrived by the estimated date, first check tracking. For unresolved issues, contact us at [email protected] and we’ll investigate immediately.
Returns & Warranty
What is your return policy?
We offer a 15-day return window from the delivery date for unused items in original packaging. Please email [email protected] to initiate returns. Return shipping costs are the customer’s responsibility unless the item is faulty.
Do your products come with warranties?
Yes, all products include manufacturer warranties (typically 1-5 years depending on brand and product). Warranty documentation is included with your order. Register your product with the manufacturer for full coverage.
What if my item arrives damaged?
Despite our premium packaging, if damage occurs, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We’ll arrange a replacement or refund immediately.
Technical Support
Do you provide installation guidance?
While we recommend professional installation, most products include detailed installation manuals. For specific queries, contact the manufacturer’s technical support (details provided with your order) or consult a qualified plumber.
How do I maintain my shower system?
Regular cleaning with mild, non-abrasive products is recommended. For electric showers, periodic inspection by a qualified electrician ensures optimal performance. Refer to your product’s care instructions for brand-specific advice.
Contact Information
How can I contact your customer service?
For all enquiries, please email [email protected]. Our team based in Coventry, UK typically responds within 1 business day.
What are your business hours?
Our customer service operates Monday-Friday, 9:00-17:00 GMT. Emails received outside these hours will be answered the next business day.
Thank you for choosing Triton Sales Store for your premium shower solutions. We’re committed to making your shower experience exceptional from selection to installation.